License-aware support
Premium requests are matched against your Digital Apps license so we can see the product, plan and purchase context before replying.
Digital Apps Premium Support
Priority help for premium product owners.
Use this page when you have an active premium Digital Apps license and need product support for a plugin, theme or account issue.
Active premium license · Product, theme and account support
Submit request
Send a support request.
Include your license email, product and version, site URL and the steps needed to reproduce the problem.
Do not include passwords or API keys in this form. Temporary admin or staging access should only be arranged after the support team requests it.
When to use premium support
For product problems that need the Digital Apps team.
Premium support is for customers who need help with an active Digital Apps premium product, not general pre-sale or custom project enquiries.
Clear ticket handover
Send the product name, license email, site URL and a focused description so the first reply can move straight into diagnosis.
Practical product help
Use premium support for installation issues, configuration questions, product defects and compatibility checks related to Digital Apps products.
Before you submit
Send the details that help us reproduce the issue.
A focused request is faster to triage. Include enough context for the support team to understand what changed, what you expected and what happened instead.
Useful details to include
You do not need to write a long report. Give us the information that removes the first round of back-and-forth.
Your license email and order number if available- The Digital Apps product name and version installed
- WordPress, PHP and WooCommerce versions where relevant
- A short list of steps that reproduce the issue
- Screenshots, logs or error messages copied exactly
- Temporary admin or staging access only if we request it
Example request
Enough context to start diagnosing.
A concise request with the right technical details is more useful than a long description without reproduction steps.
- Product
- WP Global Site Tag 2.0.0
- Environment
- WordPress 6.9 · PHP 8.3
- Expected
- GA4 dashboard data loads after connection.
- Actual
- Dashboard remains empty after reconnecting.
- Reproduce
- Connect Google → select property → save → open dashboard.
- Evidence
- Console error and screenshot attached.
Support flow
What happens after you send the request.
The request is verified, routed and reviewed so the reply can focus on the next useful action instead of basic account checks.
- 01
Submit the request
Use the form on this page and include the details needed to verify the license and reproduce the issue.
- 02
We triage the issue
The request is routed by product, severity and account context so the right person can review it.
- 03
You get the next action
We reply with troubleshooting steps, a fix path, a request for extra details or a product update note.
Scope
Know what belongs in a support ticket.
Premium support keeps product owners moving. If a request turns into custom implementation work, we separate that from support and recommend the right next step.
Included
- Digital Apps product installation and activation help
- Premium license and account support
- Bug reports for current product versions
- Configuration guidance for supported workflows
Outside premium support
Custom development or feature builds- Fixing unrelated third-party plugins or themes
- Server administration and hosting incidents
- Hands-on site recovery without an agreed project scope
Other enquiries
Not a premium support issue?
For sales, partnerships, implementation work or general questions, use the main contact page instead.