Digital products
Final after access
Once a plugin or digital product has been downloaded or accessed, the sale is considered complete.
Clear terms for digital purchases
Refund and Returns Policy
We aim to make our refund process clear and transparent. This policy explains when refunds are not available, the limited circumstances we may review, and how to request one.
Exceptions
Reviewed case by case
Critical unresolved technical issues or confirmed functionality mismatches may qualify for review.
Request window
Within 7 days
Requests that may qualify under the stated exceptions should be sent within seven days of purchase.
Review
Case by case
Digital Apps reviews the purchase and technical context before confirming whether an exception applies.
Refund Policy
Our refund policy
At Digital Apps, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure a clear and transparent refund process. Please read our refund policy carefully before making your purchase.
Digital Products and Downloads
Due to the nature of digital products, all sales are final once the product has been downloaded or accessed. This policy is in line with standard industry practices for digital goods. As such, we do not offer refunds or exchanges once a plugin or digital product has been made available to the customer.
When a Refund is Not Applicable
- After Download: Once you have downloaded the product, the transaction is considered complete, and no refund can be issued.
- License Terms: By purchasing and downloading our product, you agree to our license terms, which govern the use of the product.
Refund Exceptions
We understand that issues may arise, and in certain cases, we will review and consider a refund if:
- You encounter a critical technical issue that cannot be resolved through our support channels.
- You feel that the product does not meet the described functionality or specifications, and this has been confirmed by our support team.
Contact support within 7 days of purchase
If you believe that your situation qualifies for a refund under these circumstances, contact our support team within 7 days of your purchase. We will assess your case and determine if a refund is applicable.
How to Request a Refund
If you are eligible for a refund and wish to proceed, please follow these steps:
- Contact Us: Send an email with the subject line “Refund Request.”
- Provide Proof of Purchase: Include your order number and any relevant details regarding the issue you’ve encountered.
- Explain the Issue: Clearly explain the reason for your refund request, and include any supporting documentation if applicable.
Include the purchase and technical details needed to assess the request.
Intellectual Property Notice
Please note that upon receiving a refund, you are required to cease using the product and remove all copies from your system. Our software is protected by copyright law and may not be used, copied, or redistributed without permission. Any unauthorized use will result in legal action.
Need help with a purchase?
Contact Digital Apps for general enquiries, or use Premium Support for a technical issue with an active premium product.